Improving Customer Service : Digital Transformation for Local Government

Electronic Governance is the modern method of providing government services through Information and Communication Technology (ICT) and as well as Artificial Intelligence (AI). E- Governance can be considered an effective government service delivery in the most convenient and transparent manner.

Professor Shirantha Heenkenda, Dean of the Faculty of Humanities and Social Sciences of the University of Sri Jayewardenepura, said that implementing various information technology aspects and E-governance services will be the most practical path to improving customer service and satisfaction be increased with the government agencies.